FAQ
Frequently asked questions
Can't find your answer? Call us or write to us, we would be happy to help.
Appointments
How do I book an appointment?
Online, by clicking "Book an appointment", or by phone by calling the clinic of your choice. An appointment is required. For a same-day emergency, please call us.
Can I get an appointment quickly?
Yes. We try to offer an urgent appointment within 24 hours, 6 days a week, even when no slot is available online. Please call us.
Which languages does your team speak?
Our team speaks French, English, Punjabi, Hindi, Urdu, Arabic, Creole, Spanish and Persian. If you speak another language, we use translation tools to make sure we understand you well and provide the right care.
CNESST, SAAQ, IVAC, IFHP and insurance
Who can see your doctors?
Our medical services are offered to: asylum seekers (IFHP / PFSI), CNESST, SAAQ and IVAC patients, and international students. For medical appointments, call any of our clinics and press 222 to speak with our medical team.
Can I see a doctor for my CNESST case?
Yes. At Physioversal, you can find a doctor who will handle the medical follow-up of your CNESST case, along with a rehabilitation team.
How much do treatments cost?
Physiotherapy and occupational therapy (private patients): evaluation (50 min) $125, specialty evaluation (50 min) $135, follow-up (30 min) $90, follow-up (60 min) $145. No taxes are charged on physiotherapy and occupational therapy services.
Massage therapy: session (60 min) $115 + taxes.
If you have a CNESST, SAAQ, IVAC or IFHP (PFSI) file, it works differently: please call us. See also the Private patients page.
Massage therapy: session (60 min) $115 + taxes.
If you have a CNESST, SAAQ, IVAC or IFHP (PFSI) file, it works differently: please call us. See also the Private patients page.
Will I get an invoice for my insurance?
Yes. We give you an invoice after each session, which you can submit to your private insurance for reimbursement.
Do I need to already have a CNESST, SAAQ or IVAC file to book?
No. Send us whatever documents you have and we will contact you. If you have seen a doctor, please send your prescription to medicalphysioversal@gmail.com.
Which documents should I bring?
Mainly a piece of ID, and your prescription if you have one. If you don't have a prescription, no problem: we can help you see a doctor.
Can the doctor fill out CNESST forms?
Yes, our doctors can fill out CNESST forms.
Our clinics
Where are your clinics?
We have four clinics in Montréal: Parc-Extension, Montréal-Nord, Côte-Vertu (Saint-Laurent) and Lachine. See the "Contact us" page for addresses.
Is parking available?
Côte-Vertu, Lachine and Montréal-Nord: parking is available.
Parc-Extension: the clinic does not have its own parking, but street parking is available nearby.
Parc-Extension: the clinic does not have its own parking, but street parking is available nearby.
